Website Suncoast Blood Centers

Live Here. Give Here. Save Here.

Saving Lives – A Career with a Purpose

SunCoast Blood Centers is currently looking for professional and motivated Director of Donor Services to join their growing team.

Our mission at Suncoast Blood Centers is to deliver the precious and lifesaving gift of blood products directly to local healthcare facilities and patients, while offering donors a seamless experience thanks to our state-of-the-art collection and testing instruments. Suncoast Blood Centers has served their community for over 75 years.

We Offer:

  • Generous PTO Plan
  • Medical, dental, & vision
  • Company Paid Long Term Disability & Life Insurance
  • 401(k) with 100% Company Match
  • Health and Wellness Reimbursements
  • Education and Professional Development Reimbursements
  • Employee Assistance Program
  • Discounted Aflac and Legal Shield Options

Job Duties Include:

  • Directs operations related to donor centers and mobile collections. Ensures that activities are conducted in compliance with SOPs and regulatory guidelines.
  • Oversees the interviewing and hiring of donor services.  Assures that selected personnel have the necessary knowledge, skills, and abilities to meet the requirements of the job.
  • Oversees the annual competency evaluation process for donor services staff.
  • Coaches and mentors’ supervisory staff to develop effective leadership and training skills.
  • Counsels and evaluates the performance of direct reports.  Oversees processes related to the coaching and mentoring of donor services staff to ensure a well-functioning team.
  • Meets established collection goals and standards through effective training, leadership, and product maximum strategies.
  • Oversees the process of determining donor suitability and eligibility.  Ensures that these processes are maintained and followed as defined by SOP.
  • Oversee the donor adverse reaction response process.  Ensures timely documentation and reporting of such reactions for donor follow-up and the tracking/trending process.
  • Oversees the process to monitor, track, trend and report on deferral, unsuccessful bleed, double red cell collection, platelet split rate, deviation rate and overtime staffing.
  • Utilizes meetings and communication methods to inform and update donor services staff regarding new policies, SOPs, practices, and general information.
  • Directs the process for the investigation and timely response to “O” reports, errors and accidents related to donor services operations.
  • Tracks, trends, and analyzes monthly donor services productivity data.  Reports findings to the COO and develops corrective action plans for improvements to operations.
  • Directs the process for the investigation and timely resolution of internal and external customer service issues.
  • Schedules and reviews periodic QC, maintenance, calibration and validation of the instruments and equipment.
  • Develops and maintains SOPs for donor services.  Submits to the COO for approval.
  • Assists COO in monitoring and explaining deviations in monthly expenses for donor services.
  • Prepares and adheres to financial budget for donor centers and mobile locations.
  • Management team to promote and execute donor center campaigns, including staffing, communications and recruitment and retention strategies.
  • Participates in activities to further professional development.
  • Other duties as required to fulfill the organization’s mission and vision.


Education: Bachelor’s degree or equivalent experience

Licensure/Certification: None

Experience: 5 years blood donor collections or other equivalent medically related field, plus 3 years supervisory

PHYSICAL REQUIREMENTS: Medium Work:  Walking and/or standing for extended periods of time with occasional sitting. Occasionally exerting between 20-60 lbs. of force to lift or move objects.

To apply for this job please visit

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